For search in our FAQ type your question:

Sample question: Is it possible to database drive the playlist?
Search

FAQ - Page

Frequently Asked Questions

Faq Categories

TSPlayer Administration / Control Panel

The FAQ contains the answers to the most frequently asked questions. Please check these FAQ entries before contacting our suport service.

Select a question to access to the answer.

Answers

  • Why I can't see any audio files in the playlist generation?

    First all, go to the System Configuration section. Be sure that the resources folder location is correct. The location of resources folder must be relative to the website root, for example: /music

    Second, go to the resources folder and check that you have upload some mp3 files to it folder previously

    Notice: Remember the TSPlayer uses MP3 files only, for audio files, and JPG for images.

    Go to the questions list

  • Why I can't upload the resource files?

    First all, go to the System Configuration section. Be sure that the resources folder location is correct. The location of resources folder must be relative to the website root, for example: /resources

    Second, check the permissions in the resources folder, are required permissions for writting if you want to use the control panel to publish the images and audio files to use in TSPlayer.

    Go to the questions list

  • How I can to use another skin with the Control Panel?

    If you have purchased other skins for the music player then, upload the .swf files to the skins folder, defined in the configuration section. The new skins will are available in the music player's creation process.

    Go to the questions list

  • Why I can't to create a music player in safe mode through the control panel installed in my computer?

    The control panel requires downloading from our web server a PHP script that allows the access to audio files in safe mode. The local copy of the control panel can't to access to our web server. You must to generate the music players in safe mode from a control panel in an online web server.

    Go to the questions list

  • Why I can't to create new music players?

    Each music player is created in its own directory inside the "players folder location", defined in the configuration section. The players folder location requires permissions for writing or will be not possible generating new music players.

    Go to the questions list

  • Is distributed the music player with the control panel?

    Only in the version titled: "Full Feature + TSPlayer". If you have adquired a different version of control panel, then you only must to purchase the TSPlayer product, upload the SECURE-TSPlayer folder to your web server and configure the path to this folder in the configuration section of control panel.

    Go to the questions list

  • Why I have not the Files section in my control panel?

    The files section is only available in the versions for sale of control panel, the free version of the control panel don't has available the files section.

    Go to the questions list